1120 Monroe NW, Suite 220
Grand Rapids, MI 49503
616-458-5102
Monday – Thursday
9am-12pm & 1pm-4pm
Friday 9am-12pm
Length of time families experience homelessness
Number of exits from homelessness to permanent housing
Survey questions relating to the system’s provision of services will address client support services, housing stability, and collaboration within the provider network. Results will identify client service needs, network partners’ compliance, resource allocations and effectiveness of support services, permanent housing placements, and system management. Targeted surveys can explore these issues and questions:
Was the agency responsive, respectful of culture, etc.?
Did the agency allow you to determine goals?
Did you access the agency provider through intake center or another method? Was there a side door to services (this will address compliance issues)?
Did you exit temporary housing accommodations to housing?
What other resources or collaborations are needed?
What kind of trainings would you like to strengthen your skills?
Has your agency added or eliminated services that affect the referral process?
What is your experience with partner agencies?
Did you have the needed resources to serve clients?
Are you on track to participate in other system changes, such as rapid re-housing, prevention services, and links to economic opportunities?
Effectiveness of partner agency collaborations – where are more needed? are there performance concerns or compliance issues? etc.
Data-entry accuracy, timeliness, and completeness by partner agencies
Experience with lead fiscal agency – did they receive good support and guidance?
Is there adequate political will and leadership to implement the next stage of systems change?
Usefulness of common assessment forms
Experience with shared database (training needs, system needs, etc.)
Interaction with lead agency coordinating the system
Policies and procedures review (helpfulness, changes, additions, clarity needs?)
Translation and interpretation needs
Length of stay in shelter
Incidence of new entries to homelessness
Re-entry to the homeless system of previously homeless households
Rate of match and mismatched referrals
Time from when a client enters the system, is referred, and is placed into permanent housing
Rate of inventory vacancies; different rates between providers
Time on waitlists
Wait time and housing placement
Survey questions relating to the coordinated entry process should address the implementation of the process. Results will identify accessibility of the system, confirm the soundness of the assessment tools and provider referral network, and expose system gaps/needs. Targeted survey tools can explore these specific issues and questions:
How client came into contact with the system – were they abel to understand the process?
Was client matched appropriately to a provider? Did they have to be re-matched?
Did they refuse housing placement, and if so, why?
Appropriateness of client referrals and refusals (how and why?)
Feedback on provider network (compliance issues)
System accessibility and structure
Experience with fiscal agency (support needs)
Translation and interpretation needs
Policies and procedures review (helpfulness, changes, additions, clarity needs?)
Number of families becoming literally homeless
Families who connect to and access health, education, employment and other services
Employment, income, and the wellbeing of families who have experienced homelessness
Survey questions relating to the system’s provision of services will address client support services, housing stability, and collaboration within the provider network. Results will identify client service needs, network partners’ compliance, resource allocations and effectiveness of support services, permanent housing placements, and system management. Targeted surveys can explore these issues and questions:
Was the agency responsive, respectful of culture, etc.?
Did the agency allow you to determine goals?
Did you access the agency provider through intake center or another method? Was there a side door to services (this will address compliance issues)?
Are you able to meet your housing costs? Is your housing stable?
Are you in housing the agency provider located? Have you moved since being placed?
What other resources or collaborations are needed?
What kind of trainings would you like to strengthen your skills?
Has your agency added or eliminated services that affect the referral process?
What is your experience with partner agencies?
Did you have the needed resources to serve clients?
Are you on track to participate in other system changes, such as rapid re-housing, prevention services, and links to economic opportunities?
Effectiveness of partner agency collaborations – where are more needed? are there performance concerns or compliance issues? etc.
Data-entry accuracy, timeliness, and completeness by partner agencies
Experience with lead fiscal agency – did they receive good support and guidance?
Is there adequate political will and leadership to implement the next stage of systems change?
Usefulness of common assessment forms
Experience with shared database (training needs, system needs, etc.)
Interaction with lead agency coordinating the system
Policies and procedures review (helpfulness, changes, additions, clarity needs?)
Translation and interpretation needs
Exits from homelessness to permanent housing
Retention of permanent housing
Families who connect to health, education, employment and other services
Employment, income, and the well-being of families who have experienced homelessness
Survey questions relating to the system’s provision of services will address client support services, housing stability, and collaboration within the provider network. Results will identify client service needs, network partners’ compliance, resource allocations and effectiveness of support services, permanent housing placements, and system management. Targeted surveys can explore these issues and questions:
Was the agency responsive, respectful of culture, etc.?
Did the agency allow you to determine goals?
Did you access the agency provider through intake center or another method? Was there a side door to services (this will address compliance issues)?
Are you able to meet your housing costs? Is your housing stable?
Are you in housing the agency provider located? Have you moved since being placed?
What other resources or collaborations are needed?
What kind of trainings would you like to strengthen your skills?
Has your agency added or eliminated services that affect the referral process?
What is your experience with partner agencies?
Did you have the needed resources to serve clients?
Are you on track to participate in other system changes, such as rapid re-housing, prevention services, and links to economic opportunities?
Effectiveness of partner agency collaborations – where are more needed? are there performance concerns or compliance issues? etc.
Data-entry accuracy, timeliness, and completeness by partner agencies
Experience with lead fiscal agency – did they receive good support and guidance?
Is there adequate political will and leadership to implement the next stage of systems change?
Usefulness of common assessment forms
Experience with shared database (training needs, system needs, etc.)
Interaction with lead agency coordinating the system
Policies and procedures review (helpfulness, changes, additions, clarity needs?)
Translation and interpretation needs
