What G.R.A.C.E. Means to Me | Service Provider Perspective

Cheryl Fitzgerald, Program Manager – HOME & Kent Together

“The G.R.A.C.E. Network has enhanced our service delivery internally by allowing us to serve consumers in a much more efficient manner. Instead of needing to reference various spreadsheets, contact logs and hard copy case files for consumer information, the G.R.A.C.E. Network allows us to have all of that information in one place. As a manager, this allows me to ensure that my team is meeting the needs of consumers to the best of their ability. Externally, it has improved service delivery by allowing us to identify needs and the resources that can help the consumer meet those needs, as well as allowing us to easily see whether a community partner is going to be able to meet the consumer’s need.”